Issue 13, Winter 2009
Last year was a tough year, and 2009 may be even tougher. Nonprofits are hunkering down trying to weather the economic storm that is dramatically reducing their revenues yet increasing demand for their services. Often one of the first functions to go is communications.
Despite the awful economic conditions, this is no time to pare back on getting your messages out to the public. In fact it's more important now than ever before to let people know how and why you exist.
Here are some cost-effective ways to get your name and mission out to people during these tough times. Make them your 2009 New Year Resolutions:
Turn everyone affiliated with your organization — employees, board members, volunteers and clients — into effective brand ambassadors.
Prepare them well. At the very least develop and distribute to them the messages you want them to deliver about your organization to people they come in contact with during the course of an ordinary day, including friends, family members, co-workers at other jobs they may have, people they meet while traveling, etc.
Those messages should clearly and concisely tell people: Who you are, what you do, how you do it — and why they should care enough to support you.
As a leader of your organization make appointments to speak in front of civic organizations, including your local Chamber of Commerce, Lions and Kiwanis clubs, church congregations, school PTAs, and anywhere else you can find an interested audience.
When speaking about what your organization does, broaden your message so that it goes beyond the services you provide to your direct client base. In a compelling, yet sensitive manner, explain how what you do effects and reflects on the entire community.
The media are always looking for "experts" to quote in their stories. Make your organization one of those reliable sources of expert information that the media can count on — especially when they are on tight deadlines. You'll make friends forever.
And don't overlook the smaller media outlets. Even the biggest cities have dozens of neighborhood publications and local cable outlets that are hungry for good human interest stories.
Revisit your website to ensure it reflects the environment in which you are currently working, including the increased demand for your services, how that demand is being — or not being — met, how people can help, and the specific outcomes they can expect from their donations. Be as transparent and accountable as possible.
Also, it's wise to include testimonials on your website — as well as on your printed materials, including brochures, flyers and annual reports. Personal testimonials carry powerful messages. It's always more impressive when someone other than an organization representative speaks positively about you.
Invite prospective donors, community leaders, media representatives and others to your organization so they can see first-hand what it is you do, as well as get answers to any questions they might have about your organization.
Despite the economic chill, don't bite off your nose. Instead, get your face out there!
As always, I look forward to receiving your feedback, questions, success stories and branding challenges. Also, if you are in need of a motivational speaker, trainer, branding consultant/coach, or management consultant who can help you answer the questions: Who are we? What do we do? How do we do it? And should anyone care? I invite you to for more information.
In the meantime, good luck with your branding! — Larry
Branding Bytes is a FREE quarterly e-newsletter courtesy of Larry Checco of Checco Communications. Please feel free to forward Branding Bytes on to others. However, Branding Bytes is copyrighted and may not be reprinted or reproduced without attributing Larry Checco of Checco Communications as its source and providing the following website address: www.checcocomm.net. Thank you.
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